My item was in stock when I placed this order and now it is showing “Out of Stock”. What happened?
This situation occurs when there is a mismatch between our digital stock counter and the actual stock availability of a product. The stock level in our website is constantly updated, but on some rare occasions the number of units available does not match the actual stock of a product in our warehouses.
If you encounter this problem, you are eligible for a full refund or you can wait for the item to be restocked
My order status is showing “Back Order”. What does it mean?.
If the status of your order is “Back Order”, this means that it will most likely be split since some products contained in it are currently out of stock
Can deliveries in Global Miner Shop be affected by public holidays, strikes and other unforeseeable events?
The working time of Global Miner Shop is affected by the Chinese public holidays, and thus deliveries can be subject to slight delays during the Chinese New Year celebrations. We will inform all our customers about this inconvenience by publishing a reminder on our website before each major holiday.
How long does Global Miner Shop take to deliver your order?
We usually require 1-2 business days to process an order. After receiving your payment, we will do some quality tests on our products, package them, and then ship them to your address.